Question 1

I sent you an email and I haven’t heard back yet?

Accepted Answer

We are currently rebuilding our websites and automations that go along with them for better future efficiencies. If you do not hear from us within 48 hours please try the alternate options as we likely didn’t get your initial inquiry.

Please also try checking your junk/spam/clutter folder, sometimes emails get sent there. If you are a current client you should have Michele's direct phone number, please send a text message to follow up. If you are a potential client or other new connection we encourage you to message us via one of our social media platforms or please try to send your email again.

Question 2

Will you travel? Is there an extra fee?

Accepted Answer

We travel all over Alberta and into the B.C. Rockies, we especially love the Columbia Valley!
Travel fees are dependant on the type of package you select, for most packages we have a FREE 2 hour travel radius from Calgary.  In some instances accommodations will be required if the party goes past 10 hours; past midnight; or is more than 2 hours from Calgary. If you suspect there might be travel required for your event, simply let us know and we will be happy to quote you.

Question 3

When does the DJ and/or Coordination Team show up?

Accepted Answer

Typically the DJ will show up with enough time to set up before the contracted start time. Depending on the size of the set up this can vary from 45 minutes to 2 hours prior.

The coordination team also is adjusted to where we would best fit your needs. for example maybe you have early access to decorate the day before so you would rather our team help with set up; or the opposite, set up time is tight but you have access the next day to come clean up, you may rather our team show up early to assist there.

We typically worked out the specifics of timing that best for your party during our pre-event coordination calls.

Question 4

Are you licensed and insured?

Accepted Answer

Yes, we have a business license, GST number, and carry liability insurance. All of which is available to you, or your venue upon request. Why is this important? Because it protects you, the client, should anything go wrong. Ensuring all of your vendors are properly licensed and insured is good for your peace of mind.

We are also part of the Canadian Professional Disc Jockey Association, which gives us access to our CONNECT music license.

Some venues are in regions that require additional vendor permits. Please be sure to check your contracts or ask the venue directly.

Question 5

How do I book your services?

Accepted Answer

The best way to get time to ask your questions directly to us and/or get your services confirmed is to book a FREE Virtual Connection Call. This is 30 minutes of 1:1 zoom time, we find this part of the process super beneficial as a vibe check for both parties to be sure that communication and visions are aligned right from the beginning.

Alternately if you prefer to communicate via email please email us directly at connect@subsonicsoulmates.com (connect@subsonicsoulmates.com)or fill out the Contact Form and our team will connect with you typically within 48 hours.

Question 6

Is tip included in the price?

Accepted Answer

Tipping is not required but always appreciated if you are truly happy with the service delivered to you on the day of we anyone of our team would graciously accept a tip given directly to them.

Alternatively in this day and age offering a great review posted to one of our online platforms is another great other way to show your appreciation for a time well enjoyed. This also helps build up trust and awareness for future couples that are exploring our services.

Question 7

Do you attend the ceremony/reception rehearsal?

Accepted Answer

This depends on the service package you choose, many have ceremony included. Most require rehearsals to be an add on. We typically recommend that you book us for our Easy Vibes package as it typically covers the basics you need to fit it all into your day. During our coordination call we can then assess what extra services or needs you may want to add on to your day.

Ceremony can also be added on to our 'Just a Great DJ Package' if thats what your event and budget needs.

Question 8

Is there a backup plan?

Accepted Answer

Yes—and we believe every vendor should have one.

While we always plan for things to go smoothly, we know how important it is to be prepared. That’s why we’re part of a trusted DJ collective—a network of experienced, high-quality DJs who support one another to ensure coverage in the rare event of an emergency. This means you can rest easy knowing a skilled professional will show up, no matter what.

We also bring backup gear to every event and have contingency plans in place for technical issues. Canceling on a client is simply not an option for us. Your celebration matters, and we’re fully committed to showing up and delivering—no matter what.

Question 9

How much experience and training do you have?

Accepted Answer

Together, we bring over 15 years of experience DJing and coordinating a wide range of events—from intimate weddings and wild dance parties to polished corporate functions and community celebrations.

We’ve worked in all kinds of venues and settings, adapting to diverse crowds, music genres, and event vibes. Each of us brings unique strengths to the table, from technical mixing and live hosting to planning timelines and managing event flow.
Our combined background allows us to deliver a seamless, personalized experience—rooted in skill, passion, and a deep love for creating unforgettable moments through music and connection.

Question 10

Where do you get your music from?

Accepted Answer

We don’t use consumer streaming platforms for our live events. Our tracks are professionally sourced and licensed through high-quality DJ pools to ensure we deliver clean, high-resolution audio that’s performance-ready.

While we do hold a CONNECT Music Licence, which allows us to publicly perform music in Canada, it’s still against the terms of use for platforms like Spotify and Apple Music to stream music at events. Beyond legality, relying on internet-based streaming introduces risks like connectivity issues—something we simply don’t gamble with when it comes to your big moments.

We come fully prepared with locally stored tracks, backups, and pro-grade audio tools so your soundtrack plays flawlessly, no matter what. Plus we go through your specific music needs prior to your event to be sure we have an unusual requests you may want played at your event.

Question 11

Do the DJs take breaks?

Accepted Answer

Yes—just like any professional working a long event, we may need a few short, well-timed breaks. That said, we always plan ahead to ensure the music and flow of your event are never disrupted.

For events where we are live mixing for extended periods (2.5+ hours), we may step away briefly for facility breaks, but we have systems in place—such as curated transition playlists—to keep the energy up and the dance floor moving while we are away.

Our goal is always a seamless experience. You will never notice a pause in the vibe.

Question 12

Can you supply recent client references?

Accepted Answer

Absolutely! Many of our bookings come through word of mouth and client referrals, and we’re proud of the relationships we've built through our events.

You can check out a collection of written reviews on our social media platforms and website. If you'd like to speak directly with a past client for extra peace of mind, we're happy to connect you with someone who’s experienced the Subsonic Soulmates vibe firsthand.

Question 13

I’m all booked in! Now what?

Accepted Answer

Congratulations—your event just got a whole lot more exciting! 🎉 Your booking is officially confirmed via email after your deposit and contracts are sent.

You should have received a confirmation email with everything you need leading up to your event, including important next steps and prep info. From here, you can start thinking about your music vibes, special moments, and any must-play (or do-not-play!) tracks.

Every event does starts with an Event Consultation Call were will review your timelines, logistics, and details to make sure everything flows beautifully. Then depending on the package you choose the frequency of touch bases will be established.

Until then—celebrate, get inspired, and know that you are in good hands!

FAQs